There’s so much out there how do you know where to look, who to listen to and what to buy? I’ve been writing about leadership and women in business since the early 2000’s and know good advice when I see it.
I am totally sold on this authority’s career development methods and use them in my practice. Sign up at Lynda.com (affiliate of LinkedIn Learning) and get on board with this video tutorial series by “Dr. Chaz” Austin. He is not just a PhD and professor of career development for over a decade but tells it like it is in this ever complex world of work. The skills and tools offered here are worth a lot more than the subscription fee. Here’s the link to your future success! Dr Chaz Austin
In 101 WAYS TO FIND WORK, career-development specialist Charles Michael Austin offers a common sense, practical approach to succeeding in the twenty-first century work world. You’ll learn the strategies you need to define your career goals, find the work you want, and develop a game plan to keep finding work for the rest of your career.
The triggering event, of course, is the advent of a global communication
system that restores the banter of the bazaar,
that tears down power structures and senseless bureaucracies,
that puts everyone in touch with everyone.
From The Forward to the Cluetrain Manifesto By Thomas Petzinger, Jr., The Wall Street JournalAuthor of The New Pioneers
Quotient or DNA? That’s the question. If you have a Digital Quotient, you’ve learned most of your way through Microsoft Office, AOL, Hotmail or some other free email service and more than likely have your “tech guy” on speed dial. If you have Digital DNA, you probably had a MAC before Apple was chic, must have the latest gear and don’t need to flaunt it (you buy the plain black skin for it without a logo) and you can’t wait to get your sticky little fingers (from late night Twinkies, of course) on any new apps, programs, code, inside news, gossip AND your hacker’s on speed dial.
Somewhere in between is where I am. I had the first Apple laptop back in the early 1990’s, my favorite people are geeks and the digital references I make are over most people’s heads. Ok, so now that we’ve established that, there’s the matter of the digital divide. Still here and still thriving. I was around for the commercialization of the Internet and a thing called the “Cluetrain Manifesto“, written in 1999. That document was created, among other reasons, to inform marketers and advertisers that people using the Internet don’t want to be sold to. In short, as Thomas Petzinger, Jr., The Wall Street Journal put it, “an obituary of business as usual. ” And I quote:
The idea that business, at bottom, is fundamentally human.
That engineering remains second-rate without aesthetics. That natural, human conversation is the true language of commerce.
That corporations work best when the people on the inside have the fullest contact possible with the people on the outside.
Fade out. Fade in. It’s the 2011, Ad Age Digital Conference here in New York City and the same principle applies. The conference is sold out and yet, the Keynote and other speakers, pretty much reiterate the same idea that those guys did. The difference is that marketers have to have their backs, or bucks, against the wall before they get the message.
This year’s conference was mostly about this. About staying out of the consumer’s way. About NOT selling but joining. About being a buddy (as in Media Buddy) and not a bully. About EXpression, not IMpression. The market place is changing so rapidly that we marketers and advertisers can’t consume the information about this change fast enough. As a sidebar, the year one Ad Age Digital conference had no sponsorship dollars at all. Now in only five years time, there are more than twenty. Presentations were delivered by such important companies as Google, Electronic Arts, Samsung, Lexus, Best Buy, Converse, Dell and more.
Aren’t We Always Rethinking Advertising? First there were cave walls. Fast forward to print, radio, TV, satellite, digital etc etc. Each one of these innovations brings a retrench. Most professional marketers know this and still, there’s a lot of time and money spent measuring past results to predict future ones.
Social Activity (like communities, polls, Q&A, notifications, status, comments, games, group buying, virtual currency, social missions, social goods, check ins and the rest) is the largest consumption of time spent on the Internet today. To get marketers in the stream of activity means leaning forward like your customers are. This is activity, Folks, not media. Before activity was outside of advertising, now a marketer can leverage activity in the mainstream to have contact with 100 million people on a monthly basis to, say, help consumers build a virtual city.
Brand Lift Is The New Holy Grail.
Though corporations insist on seeing it as one,
the new marketplace is not necessarily a market at all.
To its inhabitants, it is primarily a place in which all
participants are audience to each other.
The entertainment is not packaged; it is intrinsic. From Introduction to the Cluetrain Manifesto by Chrsotpher Locke
If you aren’t hip to this, sorry, but you’re already behind the eight ball. That is to say, if you’re still looking at click through rates as a measurement, forget it. If you’re still living in a world of display-click-impressions-banner ad next to content, the digital ecosystem has shifted to the next gear, the new way in which consumers view the brand. The flailing that research was doing while the ship was turning from past performance to real time left a lot of people, technological innovation and creative ideation mistakenly in its wake. Now, the tools for this have gotten a lot more sophisticated in a very short time. Companies like Point Roll and AppsSavvy would like to help you optimize your exposure. Marketers who are finally asking the right questions (not how big they are on ComScore and Nielsen and how many pages they have) but instead, “what are PEOPLE doing”, have a shot.
Friendster, Napster, MySpace, Facebook. What do they all have in common? The answer is freedom. Each in its time carved a space for open discussion and sharing of ideas (creative branding or otherwise) Free space for anyone and anything to be highly energized by access and information like never before. In the old days, I was part of the Southern California (405) Group Listserve (remember those?) where a bunch of geeks, who rarely met face to face, discussed the Internet and problem solved collaboratively. It was not unusual for an entire thread to go on for weeks including barbs, open insults, challenges, put downs, throw downs and a ton of really cool information. These were developers, inventors, code writers, thinkers, hackers and pioneers. One day a guy looking a lot like a Hells Angel rode his bike into our offices on Main Street in Venice (CA). We’d been talking to him virtually for months, but had no idea who he was standing there. He announced he was from Digital Vegas. We could never figure out how he got that Harley up to the third floor. But, I digress. The point is, no one was paying much attention except the other guys doing the same things. There was no regulation since no one but the government and educators even knew Arpanet was there. And certainly no one was trying to sell us stuff.
The Internet is inherently irreverent and anarchistic and therefore resists any attempt to wrangle or rope it in. It’s also a chance for people who would otherwise not meet to laugh and play and share trade secrets, whether the trade is Mommy-hood, bikers, hairdressers, dog lovers, cat lovers or just plain long-distance lovers.
The “C” or Connected generation, as Alex Tosolini, VP, Global e-Business at P&G, likes to call it, may or may not make way for today’s C-Suite Chief Data Scientist. When the advertiser insinuates himself into the conversation with waving banner ads and interstitials, the mob moves elsewhere. Social activity , the largest activity on the Web today, is, and I repeat, NOT media! Branding before this phenom was OUTside activity, now it’s INside. In effect, the herd will be heard whether marketers like it or not. It seems to have taken an entire decade and then some for marketers to realize this and having done so, loosen their grip. Like Double Click in the 1990’s with display, Tremor and other video networks and AdMob with mobile, companies like AppsSavvy, represented here, would like to help marketers brand around social activities and do it at scale.
“Everything That’s Static Will Become Dynamic.”
Words spoken by Wendy Clark, SVP-Integrated Marketing Communications and Capabilities at Coke. Of those most likely to win the respect of the mob, is Coca Cola, the world’s largest beverage company. Which is why, Ms. Clark refers to Coke’s digital strategy as “liquid and linked”. And that’s not just lingo. It’s Coke’s take on brand storytelling
Ms. Clark rips up the stage in a blinged-out Coke T-shirt lauding the virtues of the hundreds of opportunities to join in and be a partner in “distributed creativity” on a “continuum of connections”. Brands can no longer pay their way to greatness, she warned. Media isn’t categorized by the outlet you plug it into anymore, its either paid, earned, owned or shared, she said. Coke has actually become the poster child for doing it right and the online world has chosen to anoint them with a following.
The key, of course, is not some play on words or metaphor for a marketing strategy. It is the living breathing fact that Coke has given up control in the traditional marketing sense and taken the lead from it’s lovable fan base deferring to their voice, and not imposing on them Coke’s decades old sales strategy. Because of this, nearly 24.5 million people like Coke’s Facebook page, the largest page on the site. I guess when you serve 3 billion Coca Cola products worldwide every day, that doesn’t seem like such a big number. Yet, giving the ax to business-as-usual at a company this big, Ms. Clark had a lot to do when, in 2008, she moved over from AT&T. Coke didn’t start out with Digital DNA but, with Wendy Clark’s help, they sure did get IT along the way.
In 2008, UniLever discovered 50 representatives of the social online ecosystem (AKA Greenpeace) dressed as orangutans staging a protest outside their London Headquarters to highlight the destruction of the Indonesian rainforest. The protest forged a relationship between the two organizations with Unilever agreeing to address many of Greenpeace’s concerns. Unilever may not have started out life with Social Media DNA but they sure got religion fast.
Think Like a Start Up. Act Like a Hacker.
The Net grew and prospered largely because it was ignored.
It worked by different rules than the rules of business.
Market penetration wasn’t interesting because there was no market —
unless it was a market for new ideas. The Cluetrain Manifesto – Chapter One, Internet Apocolypso
Massive disruptive change is a marketers worst nightmare. Just as Geoffrey Moore, head of the Chasm Group and author of Crossing The Chasmabout technology adoption lifecycle, points out, “the marketer should focus on one group of customers at a time, using each group as a base for marketing to the next group.” The gap between them IS the chasm for disruptive or discontinuous innovations which force a significant change of behavior by the customer. In layman’s terms, climbing on the shoulders of early adopters is where the smart money is.
FaceBook, like other successful marketing plans that came before it,envisioned a need and filled it.Like is important, butShare is more important. Adopting a start up strategy may not get you where it got Mark Zuckerberg, but it might get you out of the dark or worse, the Dark Ages. Build a virtual startup within your organization to imitate what it was like when everyone was bootstrapping and no one was watching. Teams of geniuses were liberated from the matrix and finding the next thing rather than protecting the old. The team not connected to the parent, innovates, iterates rapidly on its own and builds on user experience, skills, talent, not titles. Android, a Google offshoot, while in the search business, was simultaneouslyfree from the core and faithful to Google’s devices. Today, it’s the next BIG thing.
To Ride The Trend Wave- Make it Low Cost Launch and Learn Take the Best Ideas From Everyone Else Fast Is Better Than Perfect
VOCAB OF THE MODERN MARKETPLACE
Apple Generation, C-generation,
Social Online Ecosystem, Lean in, Honor the Community,
Passion Points, Connections Are The New Impressions,
Facilitate Commerce, Hardworking Media,
Networked Consumption, A Lense on Social Media,
Listenomics, Digital Skin, Digital Cocktailing,
Start Up Envy, Native (to a medium), Path to Purchase,
Continuum of Connections, Distributed Creativity
Texting. The New Pink Slip?
Last week a friend of mine, let’s call her Sheila, had a small gig for a few days at a skin care salon. The business owner was looking desperately for someone to handle the phone and appointment book at the salon and Sheila was seeking full time employment. It seemed like a marriage made in heaven.
Admittedly, front office work hasn’t been the focus of her career to date. Sheila, otherwise known as a “big idea” person, is heavy into strategy and business development. This salon job was a hyper-detail-multi-tasking balancing act a lot like the Chinese Jugglers on the Ed Sullivan Show back in the 1960’s. So, while the learning curve was fairly steep, Sheila proceeded through the week thinking everyone wanted her to succeed after a long dry period of failure to find the “right person”. Ultimately, though, it didn’t work out and by the third day, Sheila would be asked to move along…for reasons we now refer to in the civilized world as “a bad fit”. OK, well, these things happen.
Unfortunately, the surrounding details of this dismissal are the truly sad ones. As the story goes, at the end of the week, Sheila went to her boss, the business owner, and asked how the owner felt the few days went with Sheila at the front desk. She, herself, knew there were things to learn and some corrections to make. The boss confirmed that suspicion and added that these moments of uncertainty are part of a new job with a lot of moving parts. Seeking clarification, Sheila then asked the boss for specifics. Her job responsibilities, as first explained, were very different from what she was now told. Leaving with this handful of helpful criticisms, Sheila expressed her appreciation for the feedback and promised to incorporate these changes from then on.
On her way home, Sheila suspected that there was more going on than may have been relayed by her boss. Her plans for the following week, made long before she knew she would be working from 10 to 7, Tuesday through Saturday, would have to be postponed or canceled. My friend was quick to text (the boss’s device of choice) her boss that this job was her most important priority. She was prepared, she explained, to cancel these long-standing plans to show up as expected the following week.
What came back was a shock. “Don’t bother,” texted the boss. “I’ve already got someone to replace you.”
Sheila was dumbstruck. Sure, there were signs that adjustments were in order but “don’t come back,” was not what she expected. After all, isn’t it natural to take time to learn a new job? Even the boss, herself, proclaimed there was a lot to know and it all took time to learn. What was going on? Why? and Why by text message?
When I told this story to a psychologist friend of mine, she explained the passive aggressive nature of the boss’s behavior. It turned out that money was missing from Sheila’s weekly check. When she caught it, the boss covered the omission telling Sheila that she hadn’t actually spent a full first day at the salon. Not true. Plus, Sheila’s salary was meant to be calculated weekly, not hourly. The way it was explained by my psychologist friend was that the boss was unsatisfied to a much greater extent than she was willing to say, so she shorted the paycheck instead.
Then, as the story goes, once the salon owner was asked for specifics, she simply dismissed Sheila. Apparently, something she couldn’t or wouldn’t do an hour earlier when Sheila was standing right in front of her. Sheila was on borrowed time and would be replaced in a matter of days with someone new. True, she might have gotten a few more days pay out of the situation had Sheila said nothing, but that icky feeling everybody knows something about you but YOU, isn’t conducive to a sense of comfort, let alone security, in any situation.
If You Are In A Similar Situation, What Can You do? (1) Assume nothing and (2) preserve your integrity! The fact is that every boss is covering his or her own ass whether they are a business owner or not. We are all on probation and a need-to-know basis for at least two weeks (and sometimes even two months), unless the boss is your father, and even then…Regardless of the other person’s ineptness, you can still walk away knowing YOU did the next right thing. My psychologist friend advises that you want to leave every situation in a way that allows a future encounter to be civilized, at the very least. We never know when and how we may have to or want to see or speak to that person again. In a longer-term engagement that could end abruptly, we may still want a reference from the employer or business owner. We may have colleagues or friends in common who the story could get back to.
It’s important to be a lady or a gentleman no matter how off the hook bosses or anybody, for that matter, act. We, first and foremost, want to walk away from any situation with assurance that we handled it in the most civilized and courteous way. My psychologist friend suggested we go so far as to thank the boss for the time and energy he or she put into the test run. At first, this may sound outrageous but in life, lots of things seem ridiculous at first, but we’re glad we conducted ourselves with integrity when the new day dawns.
As for the text message element of this story, our human communications have, after all, been reduced to a tweet of 140 characters or less. Wedding announcements, births, deaths, divorces, child custody battles, TV show cancellations, even civil wars are now a matter of how many people are following you, not how honestly or well you handle yourself. So what do we expect when someone has bad news to deliver about a job? We are all hiding behind technology at this point. Either because we are multi-tasking and someone gets the short-shrift (remember the Seinfeld cell phone face off?) or we don’t feel like putting the time in to be cordial or politically correct. Or worst of all, we just don’t care anymore. What would The Donald say?
Long ago and far away, I was married. Let’s just call him “Jacko” for the hell of it. He was a gold-plated up-and-comer in the advertising business. We had an office romance, dated, moved in together and three years later, got hitched. Soon, the Wild Wild West came calling and Jacko was recruited to big-paying job in San Francisco. He went to work and I went looking. I’d had a nearly 10 year career clawing my way to the middle of a big time Madison Avenue ad agency and suddenly, there was no work for me. Once we’d bought the cozy love nest in the redwoods, the Audi and the golden retriever puppy, there was no turning back.
We’d been there nearly two years before I found a job in my chosen profession, television production, and for a reduction in pay and a humiliating standard compared to where’d I’d been, I worked my ass off. For that job, I often flew back and forth to Los Angeles, making a 4 a.m. trek to the airport a few times a month, sometimes commuting back and forth in one day. On one particular Thanksgiving, though, my job took me there for about a week. I arrived back home on Thanksgiving Day. I remember asking Jacko where he’d made a reservation for Thanksgiving Dinner. He looked at me crestfallen. “Huh?” he questioned, “You didn’t cook?” And he was serious!
Therein is the story of women working and maintaining a family. In the 1980’s anyway. From that moment on, the marriage became a series of sacrifices. When he worked, Jacko made great money and life was dreamy in big houses with limos and luxuries. Trouble was, Jacko could barely keep any job for more than a year. The minute he was fired, the perks dried up. Because my business life was second to his (that’s how it was in those days when men were the bread winners), he led and I followed. Just like the marriage, my career went into a ditch.
Recently, in a therapy session, I was asked to list opportunities that had been presented to me in life that I had grabbed and those I’d rejected. I reviewed the circumstances of those pivotal decisions that brought me to where I am today. (more on that later)
It turns out that there was a fork in the road about four years into our marriage when I had a chance to go in another direction solo. I remember it like I were sitting there now. My then boss, the head of a major ad agency production department, popped a $10,000 (read as triple that by today’s count) check out of his desk drawer. This was his inducement to stay and not to follow the bouncing ball of Jacko’s career path one more time to another city, this time a far less desirable one than San Francisco. I was further induced to stay by my supervisor who suggested I take over one of the agency’s major accounts. Here in New York, where we were living, I’d found and decorated a superior apartment (the place was cheap and well located). We’d spent a few bucks renovating too.
The marriage was troubled for the money problems that came with high interest (16% fixed rate) mortgages and lack of consistent work to pay for our propensity for high living. Not to mention hefty child support payments and the nasty back-and-forthing that results between exes. He lived in the mid-West, where the only job he could find was headquartered, and I remained in New York for as long as I could hold out. With the house in California and an apartment in New York, adding yet another residence in another city made our expenses prohibitive. While the distance necessitated planned, and often far more romantic interludes than we’d had in years, the situation became untennable until finally Jacko was making promises to me he ultimately couldn’t keep.
My friends and family saw the handwriting on the wall. Everyone who knew me urged me to leave the marriage and stay in New York, my hometown, the City I love and the place where the greatest career possibilities existed for me. I was still only 34 with plenty of road still ahead of me. Jacko was more and more desperate to have me move to the mid-West to be with him and finally after 18 months of commuting, I caved in, packed and left.
This was the decision that, I believe, has influenced my life ever since.
Today, as different from the early 1980’s, I think women can choose differently. Back then, there was no negotiating for both people in a couple. When your husband was recruited, even by a wealthy company, you were on your own to find a job for yourself. Most couples weren’t comprised of two working professionals. Women were liberated by the second-wave of feminism (1950’s-1980’s) which was largely concerned with issues of equality, such as the end to discrimination a la Gloria Steinem and Betty Friedan (The Feminine Mystique, 1963) but, apparently not all that much. Back then, I was one of few women I knew who wanted a job, not just an engagement ring, after college. To move to a city without a network or a vehicle for acquiring one quickly, meant no real way to find a circle of like-minded professionals. Back then, without a open system for parlaying a decade’s worth of corporate ladder climbing, there was no way to break in to a small, closed society of workers. Back then, to work in television advertising meant living in one of two places and San Francisco and the mid-West weren’t either of them.
Whomever said you don’t have to choose is full of sh*t! Let’s face it. None of us would rather have one OR the other but the truth is – there are only so many hours in a day and we each have only so much energy to go around. What then was a choice between my marriage to a man I loved and felt committed to, no matter what damage had been done already, and a job or career was, in my mind, not a contest. Today, if couples don’t get along that’s reason enough to split up. Until recently, 50% of marriages ended in divorce. Why things have changed, I’m not quite sure. I doubt it’s that women are taking their careers less seriously. If anything, my guess is that the gender slant of breadwinners is changing. Perhaps men are considering women’s professional lives more important. Perhaps both spouses are part of the negotiation when one is recruited to another city.
After my last exit from a highly respected New York advertising agency, I was never able to move vertically again, only laterally, at best, and was mostly relegated to compromising freelance jobs. Because television production is like any other “you’re as good as your last gig” industry, no good salary in advertising ever followed. By the time the marriage broke for good and I moved to a serious production city, L.A., I had very little to offer in the stiffest competitive marketplace in the country.
Now, I was on my own. I scrambled for work and got none. The Divorce Court judge saw a working woman who only needed “rehabilitation” to be back on her feet. My ex got away with murder and welched on what he did owe. Since then, my resume has been a patchwork of reinvention. I don’t regret any of the roads this history has taken me down. I would never have had the chance to find my other talents. I do feel sure though, that, had things been more equitable, there could have been an easier way.
For many years, I’ve worked for myself or in a small group of entrepreneurs. When I was in the Ad Agency business, the company would shell out hundreds of thousand of dollars on pitches, involving many of the agency’s greatest talent and outside vendors. We would either try and keep and account or win a new one from many other worthy competitors. Those days of cut throat competing for business taught me a lot. I was even lucky enough to be in a Christmas Day pitch at Doyle Dane Bernbach for American Airlines. Mr. Bernbach introduced me as the most important person in the room. I was the button pusher or the poor shnook who signaled the projectionist to roll the film.
Since that pivotal event, I’m not sure if I’m proud or embarrassed to claim hundreds of man hours and lots of dollars to try and win business from notable competition. Sometimes with great success and most of the time, not.
The greatest lesson is how to choose the pitches to participate in and which to pass on. What are the actual odds that you’ll win against specialists when you are a generalist? Or visa versa. At a company where there are staff people who can be allocated to the task, the man hours are absorbed as cost of doing business. Not billable to a client unless the business comes in. And even then billing isn’t retroactive unless agreed by both parties.
On my own, I’ve been fortunate enough to find and collaborate with some amazing professionals who have made me look smarter. I’ve been able to enhance my service offering by virtue of their participation which has given my small one-woman shop the imprimatur of being a much larger more diversified company. I’ve put a lot of creative energy into some of these pitches, the sales cycle sometimes extending into nearly a year’s time. At that point, some of the previously committed “strategic partners” have moved on. This meant, winning the gig, that I’d have to hustle up people or companies in their class of work who I’d trust as much to deliver the project on time and on budget. This often proves extremely challenging.
This brings me to the present. A time when getting a prospective client to cough up a few dollars for services is even more difficult than usual. I recently offered up some work on spec that will hopefully lead to an ongoing paid participation at their company. First, to win their confidence, I signed on as a commission sales and marketing consultant. In other words, I initially agreed to work on spec in another capacity. Once in the door, I had the ear of the senior executive and now am able to leverage the trust I’ve built into other work for fees.
One needs to be creative and have faith in one’s talent these days more than ever. Good luck out there!
In 2009 ExecutiveWomen2.0 was included by Best Universities as 100Top Leadership Blogson the Web